Shipping, Cancellation, and Return Policy
At Decorfur, we prioritize delivering exceptional customer experiences. Our shipping, cancellation, and return policies are designed to ensure clarity, convenience, and satisfaction for our clients. Please take a moment to review these policies in detail.
Shipping Policy
Timely delivery is a top priority at Decorfur, and we strive to ensure your orders arrive within the expected timeframe:
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Delivery Timeline: Orders are typically delivered within 7-14 business days from the date of confirmation. The exact timeline depends on factors like product availability and the shipping destination.
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Location-Based Delivery Variations: While we work to meet the stated time frame, remote locations or unforeseen circumstances may occasionally lead to minor delays.
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Tracking Information: Once your order is shipped, you will receive tracking details to monitor its progress. We recommend checking these updates regularly for the most accurate delivery status.
We are committed to ensuring that your products reach you in perfect condition. Should you encounter any issues during shipping, our support team is ready to assist.
Cancellation Policy
We understand that plans can change, and offer a cancellation process that is simple and efficient:
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Cancellation Window: You may cancel your order within 12 hours of placing it. Beyond this period, the order moves into processing and cannot be canceled.
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Refunds for Canceled Orders: If your cancellation request is made within the allowable time frame, a full refund will be issued.
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How to Cancel: To cancel your order, contact our support team promptly with your order details.
This policy ensures that our processing and delivery timelines remain efficient while still offering flexibility for our customers.
Return Policy
At Decorfur, customer satisfaction is our priority, and we strive to make the return process smooth and transparent:
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Eligibility for Returns: Returns are accepted within 1 day of receiving the product. Beyond this window, returns cannot be processed.
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Return Conditions: Products must be in their original, unused condition, with all tags and packaging intact. Returns for products that show signs of use or damage caused after delivery will not be accepted.
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Defective or Damaged Items: If your product arrives defective or damaged, please notify us immediately. We will arrange for a return or replacement at no extra cost to you.
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Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to damage or defects caused during transit.
Once we receive and inspect the returned item, we will process your refund or replacement promptly.
NOTE : WITHOUT A PRODUCT UNBOXING VIDEO ,THE RETURN WILL NOT BE ELIGIBLE. THIS IS TO ENSURE TRUST BETWEEN BOTH PARTIES.
ABOUT OUR PRODUCTS
1. In case on non availability of the product you will be informed and you will receive a store credit in return.
2. We request you to look at the product specifications and see if the wished product fits perfectly in your place
3. All sales are final.
4. All glass items are handcrafted in nature and may come with some bubbles which will not be considered as a manufacturing defect and is not eligible for returns.
5. There is no warranty on any of our products
Contacting Support
For assistance with shipping, cancellations, or returns, our customer support team is available to guide you through the process. Your satisfaction is important to us, and we are here to ensure a hassle-free experience.
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Email: support@decorfur.com
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Alternate Email: Decorfur.official@gmail.com
Our team is dedicated to ensuring a smooth and hassle-free experience for you.
Decorfur is committed to making your home styling journey delightful, reliable, and stress-free.