Fortune Hoof/Decorfur

We strive hard to provide you with better products and superior service. We know how eagerly you wait for your order to reach your doorsteps, which is why we work to make the delivery faster, smoother and better. 

Your product will be delivered within 15 - 21 days after the placement of order. Since all our products are shipped from an international location, it takes somewhere between 15 - 21 days to reach your doorstep. We make sure you lay your hands on your order as soon as possible. Thus, we dispatch your order from our warehouse as fast as we can. Our only aim is to ensure you are satisfied with your purchase. 

please note : In some cases it may take upto 30 days for delivery . 

For everyone who loves to track every minute detail of their order can do so with the Tracking ID. Note that the tracking ID will only be shared once the order has reached our national warehouse. 

CANCELLATIONS:

Orders cannot be cancelled/altered after 12 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Decorfur reserves the right to deny future orders.

RETURNS:

Our return policy is applicable within 1 days from receipt of the product and applicable only for the following reasons: Damaged product, genuine manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.

NOTE : WITHOUT A PRODUCT UNBOXING VIDEO ,THE RETURN WILL NOT BE ELIGIBLE. THIS IS TO ENSURE TRUST BETWEEN BOTH PARTIES.

Drop a mail with proper details of your concern at support@decor-fur.com or ring us at +91 9650098689.

1. What is the Return or Exchange Policy?

We follow a No Return or Exchange Policy, except in cases where the product is received in a damaged condition.
● If your order arrives damagedor any part is missing , please notify us within 48 hours of delivery. Share clear images of the damage and packaging with our team.
● Once reviewed, we will assist you with the necessary required replacement 
Note:- Minor bubble will not be considered as the products are handmande with slight difference.

2. What is the Delivery Timeline?

Delivery timelines depend on the product and location:
● Standardorders: Delivery typically takes 7-14 days .
● Customorbulkorders:Timelines will be shared during the order confirmation. We strive to deliver all products within the agreed timeframe and will keep you updated throughout the process.

3. How Can ITrack My Order?

Tracking your order is simple:
● Once your order is dispatched, you’ll receive a tracking ID via email or SMS.
● Use this ID on our OrderTracking Page to monitor the status of your delivery. If you need assistance, our support team is always ready to help.

4. Can I Request a Customised Product?

Yes, we specialize in customization to meet your unique needs. Share your specific requirements with us, and our team of designers and stylists will work with you to bring your vision to life.

5. How Can IConnect with a Stylist or Designer? What Are the Timings?

You can connect with our stylists or designers byconecting us via our email : Decorfur.official@gmail.com.Our team will assist you in selecting or customizing products based on your preferences.

6. Where Are You Based? Do You Have a Physical Store?

Weareproudly based in Gurgaon. At present, we do not have a physical store, but all our products are available online for your convenience.

7. Can Architects or Designers Work with Your Team for Client-Specific Requirements?

Absolutely! We welcome collaborations with architects and designers. If you have client-specific requirements, our team will work closely with you to source or create products tailored to your project’s needs

8. Can you help me find products I see on Google or Pinterest and provide the same or similar items?

Absolutely! If you find a product on Google or Pinterest that you’re interested in, simply share the details, such as images, descriptions, or specific features you like on our website[Decorfur.official@gmail.com]. We can then help source similar products for you, whether it’s furniture, decor, lighting, or any other home item.I can search for comparable products from trusted suppliers and vendors, ensuring they meet your style and needs.

9. Do you provide installation services, and can you assist with the necessary documentation for successful installation?

Currently, we do not offer direct installation services. Additionally, we provide all the necessary documentation, such as installation guides, product specifications, and any other required materials to ensure the installation process goes smoothly. 

10. Can new homeowners schedule a consultation, and what will the charges be for that?

Yes, new homeowners can schedule a consultation! During the consultation, we can discuss your vision for your new home, including interior design/styling ideas, product recommendations, and layout optimization. The cost for the consultation depends on the scope of services you require which you can check on our consultation page.