Returns & Refunds

• Orders once placed can not be cancelled .Decorfur endeavours that every transaction on our website is seamless ,we take great care in delivering our products and adhere to the highest quality packaging standards .As a policy we do not offer any return or exchanges on products which are delivered in perfect condition as per the order placed .Product can not be exchanged or returned in case of personal dislike .

• Your purchase is eligible for return or exchange only if it meets the following condition :

1. An incorrect product is delivered to you i.e the product does not match with the item in the order confirmation email

2.If the product you received has genuine quality or manufacturing defect

• All our products are handmade by artisans , one at time ,making each pice unique, due to which slight variation may occur ,minor scratches can not be considered as mistakes and is not considered as a defect .

• If you receive a defective / incorrect product please get in touch with us in 24 hrs of delivery .Please ensure you take pictures and an unboxing video and share us on [email protected]

• NOTE : WITHOUT A PRODUCT UNBOXING VIDEO ,THE REFUND WILL NOT BE ELIGIBLE ,THIS IS TO ENSURE TRUST BETWEEN BOTH PARTIES .
• On receiving your complaint the , decorfur shall verify the authenticity and the nature of complaint and if decorfur is convinced that the complaint is genuine ,decorfur will start initiating the replacement process .

• In order to exchange the product we are required to comply with the below mentioned product :

1. please notify decorfur of receipt of damaged /defective/incorrect product with in 24 hrs delivery to you .if you are unable to do so with in 24hrs decorfur will not be liable for the failure to replace the order .

2. Products have to unused

3. Product should be returned in original packing

4. It is advised that the return packet should be strongly and adequately packed so there is no further damage to product in the transit itself

5. The customer will have to arrange to send the package to decorfur on the below address : C-41, sun-city ,sector-54, Gurgaon , Haryana,1220011.

6. The returned products are subject to verification and checks by decorfur in order to determine the legitimacy of the complaint , of the complaint is not legitimate ,you will be required to bear the return cost of the package .

7. Once the product is received and verified the replacement product will be re dispatched after receiving the same from our international warehouse .

8. In case of non - availability of the product you will be informed and you will receive store credit in return .The credit note will emailed to you .The credit note will be valid for 30 days .

9. We request you to carefully read the product specifications and see if the wished product is fits perfectly into your space .

10. All sales are final

11. All glass items are handcrafted in nature and may come with some minor bubbles ,this will not be considered as manufacturing defect and will not be eligible for returns .

12. There is no warranty on any of our products .

we reserve the right at our soul discretion , to update , to change any part of shipping , cancellations or return and exchange policy .It is your responsibility to check our website periodically .

Happy shopping

Team Decorfur