1. What is the Return or Exchange Policy?
We follow a No Return or Exchange Policy, except in cases where the product is received in a damaged condition.
● If your order arrives damagedor any part is missing , please notify us within 48 hours of delivery. Share clear images of the damage and packaging with our team.
● Once reviewed, we will assist you with the necessary required replacement
Note:- Minor bubble will not be considered as the products are handmande with slight difference.
2. What is the Delivery Timeline?
Delivery timelines depend on the product and location:
● Standardorders: Delivery typically takes 7-14 days .
● Customorbulkorders:Timelines will be shared during the order confirmation. We strive to deliver all products within the agreed timeframe and will keep you updated throughout the process.
3. How Can ITrack My Order?
Tracking your order is simple:
● Once your order is dispatched, you’ll receive a tracking ID via email or SMS.
● Use this ID on our OrderTracking Page to monitor the status of your delivery. If you need assistance, our support team is always ready to help.
4. Can I Request a Customised Product?
Yes, we specialize in customization to meet your unique needs. Share your specific requirements with us, and our team of designers and stylists will work with you to bring your vision to life.
5. How Can IConnect with a Stylist or Designer? What Are the Timings?
You can connect with our stylists or designers byconecting us via our email : Decorfur.official@gmail.com.Our team will assist you in selecting or customizing products based on your preferences.
6. Where Are You Based? Do You Have a Physical Store?
Weareproudly based in Gurgaon. At present, we do not have a physical store, but all our products are available online for your convenience.
7. Can Architects or Designers Work with Your Team for Client-Specific Requirements?
Absolutely! We welcome collaborations with architects and designers. If you have client-specific requirements, our team will work closely with you to source or create products tailored to your project’s needs
8. Can you help me find products I see on Google or Pinterest and provide the same or similar items?
Absolutely! If you find a product on Google or Pinterest that you’re interested in, simply share the details, such as images, descriptions, or specific features you like on our website[Decorfur.official@gmail.com]. We can then help source similar products for you, whether it’s furniture, decor, lighting, or any other home item.I can search for comparable products from trusted suppliers and vendors, ensuring they meet your style and needs.
9. Do you provide installation services, and can you assist with the necessary documentation for successful installation?
Currently, we do not offer direct installation services. Additionally, we provide all the necessary documentation, such as installation guides, product specifications, and any other required materials to ensure the installation process goes smoothly.
10. Can new homeowners schedule a consultation, and what will the charges be for that?
Yes, new homeowners can schedule a consultation! During the consultation, we can discuss your vision for your new home, including interior design/styling ideas, product recommendations, and layout optimization. The cost for the consultation depends on the scope of services you require which you can check on our consultation page.